SHIPPING / RETURN POLICY / PRIVACY POLICY

SHIPPING POLICY

Shipment Processing Time

All orders are processed within one, to two, business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Incorrect Shipping Address or Address Changes

Items shall be shipped to the address the Customer has provided to DBCUSTOMZ. If customer’s address, for any reason, changes, or is invalid, and the product is lost as a result, or delivered to an address from which Customer cannot retrieve it, Customer is solely responsible for said loss, if DBCUSTOMZ shipped the product to the address supplied by the Customer during purchase. Upon delivery to the address, the Customer supplies when ordering, DBCUSTOMZ is considered to have completed delivery of the product, and no further liability is assumed by DBCUSTOMZ, for customer’s actual receipt of item. If customer gives DBCUSTOMZ an address from which customer cannot retrieve the product, then the customer is fully liable, and delivery is considered complete upon delivery to the address the Customer provided at checkout. If for some reason your package gets "returned to sender" you will be responsible for the cost of shipping the package back to you.

Lost or Stolen Packages
If for some reason your package becomes lost, please contact DBCUSTOMZ so a claim with the courier can be filed. DBCUSTOMZ will NOT ship another item until the courier contacts DBCUSTOMZ about the claim. If you are concerned about theft, please use a shipping address to a business or other safe place. DBCUSTOMZ is not responsible for stolen or misdelivered packages.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout, except for orders shipping to Hawaii, Guam and Puerto Rico. Please note that additional charges may apply for any order shipping to Hawaii, Guam, or Puerto Rico. Customer, hereby, consents to pay the shipping as quoted at check out, or for Hawaii, Guam and Puerto Rico, Customer agrees to pay the amount invoiced via email, for shipping.

If your shipping address is in Hawaii, Guam or Puerto Rico, you will receive an email, after your order is received, with details of additional shipping charges and an invoice for payment.

Shipment to P.O. Boxes or APO/FPO Addresses

DBCUSTOMZ ships to the Continental United States. We also accept special orders for Hawaii and Canada. We do not currently ship to U.S. Territories, other than Guam and Puerto Rico, nor do we ship to APO/FPO/DPO addresses. If an order is received with a P.O. Box address, which requires a physical address, DBCUSTOMZ will reach out via email, or telephone, to request a physical address. If you fail to provide one, DBCUSTOMZ will be unable to ship the item, your order will be cancelled, and your purchase money will be refunded, minus a 20% cancellation fee.  

Customs, Duties and Taxes

DBCUSTOMZ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged Goods Policy

While we make every attempt to make sure packages arrive in perfect condition, on occasion a product does get damaged. If this happens with your package, please CONTACT US IMMEDIATELY!

In order to file a damaged goods claim, customer must contact DBCUSTOMZ no later than 3 days after receiving the product. After 3 days, DBCUSTOMZ is unable to accept damaged goods claims. If your item arrives damaged, please contact us immediately upon receipt.

DBCUSTOMZ cannot be held responsible for any product damages incurred during transit. DBCUSTOMZ will, however, help the customer file a claim with the carrier, but, claims are subject to approval by the carrier.

If you can see damage upon delivery, DO NOT SIGN for the item and REFUSE THE DELIVERY.

If item is delivered with damages, please document all issues with pictures and contact us right away with the delivery slip and photos so we can assist you.

 

 

RETURN POLICY

DBCUSTOMZ offers a 30-day refund/exchange policy on all uninstalled, unopened items, which are returned in their original packaging. The return shipping cost is the responsibility of the customer and ALL refunds are subject to a 20% restocking fee based on the total amount paid, excluding shipping charges. Shipping fees are non-refundable.

Items that cannot be returned include, any items that are clearly marked as “Non-Returnable” on our website, production orders, or orders which have otherwise been custom made.

If the box containing the item has been opened, the box has been tampered with, or if a return is attempted past the 30-day return window, the product will not be eligible for a refund or any type.

For orders where the reason for return is not a result of a DBCUSTOMZ’s error, the customer will be responsible for shipping charges related to the return of the item, and a 20% restocking fee. We recommend all returns be shipped via a traceable, and reliable, carrier service, as DBCUSTOMZ is not responsible nor liable, for items lost or stolen during transit.

Any item that shows signs of wear or comes with destroyed packaging, upon return, will be documented and either a 30% restocking fee will be applied, or there will be no return or refund, and the item will be sent back to the customer. This is based on the policy that we do not refund open boxes. It is also based on the policy that you must return the item in marketable condition, including the packaging.

Returns are processed within 5 business days of receiving the item, excluding weekends and holidays. Once your item is received and processed, you will receive an email notification regarding your refund, exchange or any issues related to your returned item.

Please be advised that once the refund is issued, it can take four to five business days for the funds to show up in your account. PayPal payments usually show up immediately in your PayPal account. DBCUSTOMZ is not responsible for any delays caused by your financial institution.

To initiate a return or exchange, please complete the below form and one of our team members will assist with getting a Return Merchandise Authorization (RMA) initiated. Please note that RMA requests may take two to three business days to initiate.

No Returns for Gift Cards

If you purchased a Gift Card, they are non-returnable and non-refundable. There are no exceptions.

 

PRIVACY POLICY

Protecting your private information is our priority. This Statement of Privacy applies to DBCUSTOMZ.COM AND DBMOTORSPORTS, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Beast Investment, LLC include DBCUSTOMZ.COM and DBMOTORSPORTS. The DBCUSTOMZ website is a ecommerce site. By using the DBCUSTOMZ website, you consent to the data practices described in this statement.

Collection of your Personal Information
In order to better provide you with products and services offered on our Site, DBCUSTOMZ may collect personally identifiable information, such as your:

• First and Last Name
• Mailing Address
• E-mail Address
• Phone Number

If you purchase DBCUSTOMZ's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information
DBCUSTOMZ collects and uses your personal information to operate its website(s) and deliver the services you have requested.

DBCUSTOMZ may also use your personally identifiable information to inform you of other products or services available from DBCUSTOMZ and its affiliates.

Sharing Information with Third Parties
DBCUSTOMZ does not sell, rent or lease its customer lists to third parties.

DBCUSTOMZ may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. DBCUSTOMZ may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to DBCUSTOMZ, and they are required to maintain the confidentiality of your information.

DBCUSTOMZ may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on DBCUSTOMZ or the site; (b) protect and defend the rights or property of DBCUSTOMZ; and/or (c) act under exigent circumstances to protect the personal safety of users of DBCUSTOMZ, or the public.

Tracking User Behavior
DBCUSTOMZ may keep track of the websites and pages our users visit within DBCUSTOMZ, in order to determine what DBCUSTOMZ services are the most popular. This data is used to deliver customized content and advertising within DBCUSTOMZ to customers whose behavior indicates that they are interested in a particular subject area.

Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.

Some of these services may record sessions and make them available for later visual playback.

Automatically Collected Information
Information about your computer hardware and software may be automatically collected by DBCUSTOMZ. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the DBCUSTOMZ website.

Use of Cookies
The DBCUSTOMZ website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize DBCUSTOMZ pages, or register with DBCUSTOMZ site or services, a cookie helps DBCUSTOMZ to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same DBCUSTOMZ website, the information you previously provided can be retrieved, so you can easily use the DBCUSTOMZ features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the DBCUSTOMZ services or websites you visit.

Security of your Personal Information
DBCUSTOMZ secures your personal information from unauthorized access, use, or disclosure. DBCUSTOMZ uses the following methods for this purpose:

• SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Children Under Thirteen
DBCUSTOMZ does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications
From time to time, DBCUSTOMZ may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from DBCUSTOMZ or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from DBCUSTOMZ, you may opt out of such communications by clicking on the "unsubscribe" link located at the bottom of all emails..

Mobile Terms of Service

Last updated: Jan. 3, 2024

The DBCUSTOMZ mobile message service (the "Service") is operated by DBCUSTOMZ (“DBCUSTOMZ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to DBCUSTOMZ’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of DBCUSTOMZ through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with DBCUSTOMZ. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to DBCUSTOMZ or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other DBCUSTOMZ mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to DBCUSTOMZ or email sales@dbcustomz.com  

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Changes to this Statement
DBCUSTOMZ reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information
DBCUSTOMZ welcomes your questions or comments regarding this Statement of Privacy. If you believe that DBCUSTOMZ has not adhered to this Statement, please contact DBCUSTOMZ at:

DBMOTORSPORTS, LLC
592a Armstead Blvd

Holt, FL 32564
Email Address:
sales@dbcustomz.com

Telephone number:
1-850-586-8119

Effective as of November 01, 2018